09/22/2014 - Media Release
Connect Mobile CaptureTM (CMCTM) Decreases DSO, Increases Driver Retention, Maximizes Hours of Service and Automates Settlement Communication
Nashville, TN: EBE Technologies, the leading developer of enterprise business process management applications for the transportation industry, announced the launch of Connect Mobile Capture TM (CMC) at TMW’s Annual User Conference, Transforum. CMCTM is an integrated mobile capture solution which allows drivers to submit delivery, settlement and safety documents via a mobile device while communicating with carriers’ BackOffice systems. Integration to carriers’ dispatch, safety and HR systems ensures timely notifications to drivers of required documents and validates the accuracy of the documents submitted.
“There are numerous mobile capture solutions in the market, but CMCTM integrated approach positions drivers and carriers to achieve benefits never previously attainable,” stated Larry Kerr, president of EBE Technologies. “The CMCTM application becomes the driver’s automated personal assistant that keeps the driver informed of needed documents and deadlines. In one way, driver satisfaction is positively impacted because they are never surprised by what’s in their settlement check since they will know instantly if their required paperwork was processed in time,” adds Kerr.
CMCTM can be configured to capture any or all documents carriers require to be submitted -- from PODs, OS&Ds, and toll receipts, to compliance documents such as CDLs, insurance certificates and medical cards. Each document is indexed by the driver at the point of service and directly sent through to the carrier’s dispatch, accounting and/or safety systems where they are then automatically validated for accuracy and processed. Drivers receive immediate feedback as to the status of the documents and completeness of the transaction. Notifications are automatically sent to drivers prior to settlement or compliance deadlines if required documents have not been received.
Since the mobile device is available 24/7, CMCTM positions transportation providers to maximize drivers’ hours spent behind the wheel. Instead of waiting in line to scan paperwork, or checking in with their driver manager to confirm settlement status, the system provides them with real-time updates and notifications. They are also not limited to receiving this information during normal business hours since CMCTM is always available. Productivity of BackOffice staff is improved since driver inquiries are minimized and they can spend more time processing transactions than answering drivers’ calls.
Embedded in the CMCTM application is a training module utilizing EBE’s Learning Management System and driver scorecarding functionality to monitor how well drivers are managing their paperwork. The LMS system provides drivers access to training videos to teach them and reinforce the understanding of the application. The driver scorecarding helps managers develop KPIs to monitor paperwork performance. Scorecard options may include metrics such as time to scan from the load empty status, required document completion, index accuracy, image quality and time to rescan poor quality documents.
“By taking an enterprise and integrated approach to mobile capture solutions, EBE is helping carriers not only eliminate the time it takes to receive paperwork, but also minimize the data entry functions typically handled by the BackOffice staff manually. Reduced DSO, improved driver and staff productivity, enhanced accuracy of processing settlements, invoices and DQ files are all substantial gains carriers will achieve with CMCTM,” added Kerr. EBE will be demonstrating the new mobile capture solution, CMCTM in Booth #212 at TMW’s Transforum User Conference in Nashville, Tennessee, September 21st through September 24th.
About EBE Technologies
Founded in 1973, EBE has evolved as a leading provider of integrated business process management solutions designed specifically for the trucking industry. EBE’s expertise in imaging and transportation specific workflow applications led to the development of its enterprise solution, SHIPS. Utilizing a unique Automated Decision Support (ADS) and eWorkforce technology, SHIPS automates labor intensive and repetitive operational tasks to deliver improved operational efficiencies, unparalleled customer service and increased profitability.
SHIPS modules include financials, recruiting, driver performance, CSA, safety and compliance, brokerage and logistics. With its integration capabilities, SHIPS accesses information from company dispatch, accounting, mobile communication, log scanning and other transportation related applications. EBE’s blue-chip customer list includes more than 530 leading transportation companies in North America. Headquartered in East Moline, Illinois, EBE Technologies is a privately held company and has experienced consistent growth and profitability allowing it to reinvest in its people, products and integration partners. For additional information, visit www.ebeships.com or call 1-800-447-0612.